Home Pro Valet

Privacy Policy

Effective Date: April 17, 2026·Last Updated: April 17, 2026

For Home Pro Valet

Introduction

Home Pro Valet (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data remains secure. By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, and address
  • Payment information for processing transactions

Account Information

  • Login credentials (e.g., username and password)
  • Preferences and service usage history

Technical Information

  • IP address, browser type, device information, and cookies
  • Data on website usage, including pages visited and links clicked

Consent Record Information

At the point of SMS opt-in, we record your IP address, browser/device information (user agent), and the timestamp of your consent. This audit record is stored securely and is used solely to demonstrate compliance with applicable telecommunications regulations.

Vendor and Agent Information

  • Business name, licenses, insurance details, and service history

How We Use Your Information

We use your information to:

  • Provide and improve our services, including matching homeowners with service providers
  • Process payments and manage subscriptions
  • Communicate updates, offers, and relevant information through email, SMS, or notifications
  • Ensure the quality and compliance of our vendor and agent network
  • Maintain a verifiable consent audit log for SMS communications as required by federal telecommunications regulations
  • Analyze website usage to enhance user experience

SMS Communications

Home Pro Valet uses SMS/text messaging to deliver service-related notifications to homeowners, real estate agents, transaction coordinators, and home service vendors. Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and the CTIA Messaging Principles and Best Practices.

1. How and When SMS Consent Is Obtained

For Homeowners: SMS consent is obtained at a single, specific point in the homeowner journey — the gift card request form (also referred to as the concierge request form). This form is accessed via a personalized link sent by the homeowner's real estate agent.

On this form, before submitting their request, homeowners are presented with an explicit, unchecked SMS consent checkbox accompanied by the following disclosure language (or substantially similar language):

Checking this box and submitting the form constitutes the homeowner's express written consent to receive SMS messages. This checkbox is not pre-checked and is not required to submit the form. Consent is not a condition of receiving any service or gift card.

At the moment of form submission, we securely record:

  • The mobile phone number provided
  • The timestamp of consent
  • The IP address of the device used to submit the form
  • The browser and device information (user agent)

For Realtors and Transaction Coordinators: SMS consent is obtained during the account registration and onboarding process via an explicit opt-in checkbox on the registration form.

For Vendors: SMS consent is obtained during the vendor onboarding process via an explicit opt-in checkbox, with the same disclosure language and audit logging described above.

2. Types of SMS Communications

Once you have opted in, you may receive the following types of messages from Home Pro Valet:

Transactional Messages (sent to homeowners and/or agents):

  • Home service gift card delivery notifications
  • Vendor referral alerts and follow-up messages
  • Referral redemption confirmations
  • Appointment reminders
  • Billing inquiries and payment notifications
  • Account and platform service notifications

Marketing Messages (sent only to users who provide a separate, additional opt-in):

  • Promotional offers (if applicable)
  • Platform announcements and new feature updates

3. Message Frequency

Message frequency varies based on your activity on the platform. You may receive up to 3 SMS messages per week for transactional communications. Marketing messages are sent less frequently. We will not materially exceed these frequencies without prior notice.

4. Message and Data Rates

Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Home Pro Valet is not responsible for any fees charged by your mobile carrier. Msg & data rates may apply.

5. How to Opt Out

You may opt out of SMS messages from Home Pro Valet at any time using any of the following methods:

  • Reply STOP to any Home Pro Valet text message. You will receive a single opt-out confirmation message, after which no further messages will be sent to that number.
  • Log in to your account portal and toggle off SMS preferences under Settings → Notifications.
  • Contact us directly at info@homeprovalet.com or (704) 644-0713.

After opting out, your consent record is updated immediately. If you later wish to resume receiving messages, reply START to any prior Home Pro Valet message, or contact us to re-enroll.

6. How to Get Help

Reply HELP to any Home Pro Valet message to receive assistance information by text. You may also reach us at:

7. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting STOP.
  • For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages.
  • Message frequency may vary.
  • Carriers are not liable for delayed or undelivered messages.

Sharing Your Information

Home Pro Valet does not sell, rent, or share your mobile phone number or SMS opt-in data with any third party or affiliate company for their marketing or promotional purposes.

Your phone number and consent information may be shared only in the following limited circumstances:

  • SMS delivery providers: We share phone numbers with our SMS platform provider (Twilio) solely for the purpose of transmitting messages on our behalf. This provider is bound by confidentiality obligations and may not use your information for any other purpose.
  • Legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal data — including your SMS consent records — from unauthorized access, loss, or misuse. Access to consent audit data is restricted to authorized personnel and service providers only. Despite our best efforts, no system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and personalize content. You can manage your cookie preferences in your browser settings.

Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications at any time
  • Request a copy of the data we hold about you, including your SMS consent record

To exercise these rights, contact us at https://www.homeprovalet.com/contact or at info@homeprovalet.com.

Third-Party Links

Our website may contain links to external websites. Home Pro Valet is not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from minors. If we learn that we have inadvertently collected information from a minor, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Home Pro Valet
Email: info@homeprovalet.com
Phone: (704) 644-0713
Website: https://www.homeprovalet.com/contact

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.